If a Loan Officer Can’t Close Your Deal – Are They Really a Loan Officer?

Loan Officer

It’s not exactly that “If a Loan Officer falls down in the forest, do any lenders care?” – but…on second thought, maybe it is. Because if your Loan Officer ‘falls down on the job,’ guess who is going to be affected the most? Yes – that would be you.

“After all, your Loan Officer will move on to their next customer. Your lender isn’t going to yell “Stop the presses!” because your loan package fell apart,” explains Rick Piette, owner of Premier Mortgage Lending in Las Vegas.

“No – you are going to be the only one really affected by having to begin your whole loan application again with a new lender (which can be a long process). Or even worse – you could completely lose out your ability to buy that home you fell in love with because – due to your Loan Officer’s poor performance – you failed to meet the terms of the purchase agreement. And then (yikes!) – the seller went ahead and sold “your” home to someone else who can close the deal.

“That can hurt. A lot. But there are things homebuyers can do to avoid this happening to their purchase. It’s one of the reasons I stress to customers that it’s not only their choice of lender that matters – but the experience and expertise of their Loan Officer, too.

“Many people might think those are one and the same,” continues Piette. “But that’s not true. In reality, a bank, mortgage banker, or mortgage broker is only as good as the Loan Officers who handle their loan applications. Training and licensing are certainly important, but for customers – especially those with complicated or recently distressed financial situations – just as critical are the problem-solving skills that an experienced Loan Officer brings to the table.”

As a local small business Mortgage Broker that’s been in Las Vegas for many years, Premier Mortgage has maintained their status as one of the best in the business by choosing Loan Officers who bring not only years – or often decades – of mortgage lending expertise to the company, but who are also committed to providing excellent service to each and every customer. In many cases, they will also develop long-term lending relationships with clients, and the family and associates they refer to Premier.

“We know that’s something customers hear all the time. The “We have the BEST service, the BEST loans, the BEST everything” mantras from one mortgage lender after another. What customers don’t hear all the time are the reasons why it’s so important to ask a Loan Officer the tough questions about their experience in the industry and the area before they make their final choice of lender.

Piette goes on to explain that “The best Loan Officer in the world isn’t going to help you close on time with a lender that doesn’t perform. But it also won’t do you any good to pick the best lender who hires slackers as their Loan Officers.

“Knowledge, timing, and follow-through are what make the difference. Because if a loan is delayed due to a Loan Officer’s errors – for example, failure to request and submit proper documentation on time – the buyer may end up having their closing delayed, paying more money for their loan or to close escrow, not have a place to live in the interim, or even lose the deal completely.

“That’s why at Premier, we ensure that every Loan Officer that joins our team has experience, extensive industry knowledge, and can approach each loan application with creative problem-solving skills. In addition, they must be responsive and available for each and every one of their clients, and most of all – be completely up-front and honest in all their business dealings. In my opinion, any lender who doesn’t demand the same from their Loan Officers is doing their clients a disservice. That’s never a problem that Premier Mortgage Lending will share with them.”

Learn more about the experienced professionals available to help you buy that home you’ve had your eye on by calling 702.485.6600 – or visiting the Premier Mortgage Lending website.

Premier Mortgage Lending, NMLS #393282, is located at 701 N. Green Valley Pkwy., Suite 125, Henderson, 89074. The full-service lender is a member of the Las Vegas, Henderson, and Boulder City Chamber of Commerce, Better Business Bureau and Southern Nevada Home Builders Association, as well as an affiliate member of the Greater Las Vegas Association of Realtors.